One platform for local restaurants and grocery shops in Sri Lanka to take orders, get paid online and dispatch riders - with its own app for customers, shop owners and riders.
Local shops ran delivery by phone. A customer called in an order, the owner rang a rider, arranged the pickup, chased the status and collected the cash - all while serving the counter. Orders were missed, deliveries ran late, and the big delivery apps charged commissions most small shops can’t afford.
We mapped the order from basket to doorstep for all three users before designing a single screen, then gave each one their own app: customers browse and pay, owners accept and prepare, riders take jobs and update the status.
A shared Node.js and PostgreSQL backend keeps every app on the same order status in real time. Card payments go through WebXpay straight to the shop, and automatic SMS updates keep customers informed without a phone call.
Customers, owners and riders each see the order the way they need it, from one live source of truth.
When an order is ready, available riders are notified and accept the job in the app - no more phone tree.
Card payments go to the shop, which removes cash handling and makes end-of-day reconciliation simple.
Daily sales, order history, best-selling items and revenue summaries live in the owner dashboard.
Weels replaces phone calls and paper notes with one digital chain from order to doorstep. Shop owners report time saved and fewer missed orders, and small restaurants and grocers can now offer delivery that competes with the big platforms - without handing them their margins.
Good design is invisible. Great design is inevitable.
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